100% SATISFACTION GUARANTEE
At DreamLivings we want you to absolutely love every signature piece you shop with us. We also want your purchase to be just right. This is why we offer an unparalleled customer service with a 30 day return policy on all our design pieces.
If you’re not completely satisfied with your purchase contact a member of our design team at which point a refund will be processed minus the delivery charges, and a standard 35% restocking fee. We’d like to put your mind at ease with all your purchases with us, and we’re confident that you’ll love the products you order at Dreamlivings.
RETURN OR EXCHANGE PROCESS
30 Day Return Policy. To start your return process, get in touch with a member of our awesome design team. They will set up everything you need for the return. The returned item will be inspected within 72 hours of arriving at our warehouse. Once we've determined it is in as-new condition, our team will process your return and issue a refund. Please note that depending on your card issuer's policy, it may take up to 10 business days for your refund to appear on your credit statement. Please note there No Refund or exchanges once an item has been processed to ship, and a tracking number issued. In the event of a desired cancellation on a shipped item, our standard restocking and shipping charges will apply. Of course in the rare chance that you receive an item that is defective or has been damaged in transit, please be sure to refuse the item from the carrier. Please Do Not Accept Any Damaged Pieces Once the order has been accepted we can no longer process any damage, or claims. Please Notify one of our team members immediately, and refuse delivery of the product.Notify us within 24 hours with pictures, and we will replace it for you. Please note on damaged or defective items, you can opt for store credit or a replacement, however No Refunds can be issued. In the event of a desired store credit for damaged items, our standard restocking and shipping charges will apply.
Please Note NO CANCELLATION on Custom Orders. Typical Custom orders take from 12-18 weeks.
WE'RE HERE TO HELP
Returns are no fun and can be costly for everyone involved... except the shipping companies of course! Rest assured, we'll do everything in our power to make sure that you are treated with fairness in the unlikely event that what you order isn't exactly what you had in mind. If you would like to return or exchange all or part of your order, please contact our support team at firstname.lastname@example.org for authorization and instructions.